Agency

Partnership

Partnerships are at the heart of e-commerce, making merchants successful together

Empower your agency with Firmhouse's platform and APIs to achieve collaborative success in e-commerce. Join our partnership network and take your merchants' businesses to new heights with our flexible and scalable solutions for payments, shipments, and operations.

Agency partnerships

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Platform Partnerships

Our all-in-one customer service platform helps you balance everything your customers need to be happy.

Support

Stellar support for partners

The technical foundation and enabler you have been looking for to help merchants innovate and accelerate their growth.

A great, flexible API supporting any commerce model.

Backed by a strong team that operated an agency themselves.

An extra sparring partner for your complex cases and questions.

Personal contact

Empowering growth through personalized support, we are dedicated to helping your merchants succeed.

Implementation advice

Implementations can be complex, but we’re here to help you and your merchants succeed in any technical environment.

Commission plans

We offer commission plans for your agency. If we succeed, you succeed.

Support

Frequently asked questions

Everything you need to know about product and billing.

How does Firmhouse work and collaborate with agencies?

With our Professional Services team, we provide the skills and knowledge needed to help your team implement Firmhouse with your merchants. Your team will have access to all the necessary materials and documentation to get started, along with dedicated support just a call away. Together, we'll push the boundaries of commerce.

What roles does Firmhouse play in the merchant relationship?

As an e-commerce platform, we offer our core platform to merchants to help them scale their operations. Our Professional Services are designed to support the use of our platform and are not intended to compete with your services. These services include migrations and consulting on complex integrations. We’re all about collaboration!

As an agency, we receive complex questions from our merchants about new and innovative models. How will you help us answer them?

With our focus on developer and agency relationships, we work closely with you to address these questions. If our documentation doesn’t provide the answers you need, we're just an email or chat away, ready to help you answer your merchants' questions.

What happens when one of my customers signs up with Firmhouse? Do you offer a commission-based plan?

We do offer a commission on referrals that sign up with Firmhouse. We’d be happy to walk you through the options we provide. Please get in touch so we can get you set up!

For Agencies