We've just added a new Order Count cohort analysis to the Metrics dashboard. This new cohort analysis shows you how each monthly cohort of new subscriptions performs in relation to how many orders they have received from you.

Added Google Pay support for Adyen. You can now enable Google Pay in your Firmhouse integration with Adyen so that customers can pay for their subscriptions and one off invoices through Google Pay. Set up your Google Pay developer credentials and enable Google Pay as payment method in the Payment Provider settings and you're good to go!

We’ve added gifting and prepaid subscriptions to Shopify Checkout, making it easy to sell multi-delivery gifts and upfront subscription plans that work seamlessly with iDEAL, Bancontact, Trustly and SEPA. SEPA Bank Transfer is now supported as a subscription payment method through Mollie. You can view and apply discounts on native Shopify Subscriptions from the Firmhouse Portal, and there’s a new “Default to subscription” toggle in the theme block. Plus a range of improvements.

We’re shipping three major updates this week — all designed to make subscriptions smoother for your customers and simpler to manage for you.

Minimum commitment available for all project types

We’re excited to introduce minimum commitments for order-based project types. This update allows you to capture longer-term commitments from customers, similar to rental subscriptions, while still  providing full flexibility in delivery timing of committed orders for your customers.

Minimum ordering commitments help you immediately reduce churn after the first order, avoid subscription order discount abuse, and strengthen customer retention. 

This feature is linked to a certain plan in your Firmhouse project. You can find your plans under the Plans tab on your portal. Basically, a plan sets the agreement terms with your customer, including how often they get their products and any discounts for that plan.

If you want to give your customers choices like how often they get shipments, you have to make a separate plan for each choice.

We're introducing a new way to understand and address subscription cancellations. This feature helps merchants reduce churn and understand its root causes, making it easier to take meaningful action and improve customer retention.

B2B Pay-on-Account order limits on Shopify Checkout

Merchants now have the ability to establish a cap on the amount that can be paid “on account” by customers. This functionality solves the problem of customers making Pay-on-Account orders that surpass their credit limits. By setting order limits, merchants can now prevent payments that go over the specified limit from being processed at the Shopify Checkout.

What's new:

• Implement caps on amounts for "on account" customer payments

• Avoid transactions that go beyond the SEPA direct debit limits

• Set up universal limits or tailor them to individual customers

These options let sellers offer a great experience to their customers and get paid quicker without more risk.