Managing your warehouse efficiently is a critical part of building a successful subscription business. As merchants scale, they rely on tools such as Picqer to manage stock and handle anything in the warehouse to run the fulfilment process.
This is why we're excited to announce Picqer as the first official integration in our new app store.
With the Picqer integration, orders in Firmhouse will be automatically pushed to Picqer and are ready to be picked up there. We create a link for every order between Firmhouse and Picker. That makes it easy for you to find and view all your orders in one place.
This also marks the beginning of our new app store! 🎉
It's a place to easily connect other services to your Firmhouse project. You can expect more services to become available within the next few weeks.
To enable the Picker integration, navigate to the new "Apps" section in the main menu of your Firmhouse project.
You can now select Danish Crowns or Japanese Yen as currency for your business on Firmhouse.
You can now enable or disable a webhook, without having to remove and re-create it. Very useful when you're preparing webhooks but don't want them to always fire.
It is now possible to set up a custom SMTP for sending transactional emails via your own email service or servers. Get in touch to activate this feature on your Firmhouse projects.
We've released the first version of our brand new Storefront JavaScript SDK in addition to our powerful GraphQL API.
Our Storefront SDK allows merchants and developers to easily add rental, subscription, and membership e-commerce featurestheir existing website, webshop, or Shopify store. To read more about our new SDK you can take a look at the guides and documentation on https://developer.firmhouse.com/storefront.
With the Firmhouse Storefront SDK, you can turn any website into a subscription e-commerce business with only 3 lines of code.
The Storefront SDK offers an out out-of-the-box on-page Cart user interface, including little dialogs that pop up when your customers add something to their carts. From the on-page cart your customers can check out their order via our Firmhouse Checkout flow, specifically designed and built to support lease, rental, and subscription models.
We've added a importSubscription mutation to our GraphQL API. This mutation allows you to import subscriptions into Firmhouse, without triggering or needing any signup flows or confirmations from your customers.
Perfect when you're moving your existing subscriber base to Firmhouse.
You can now manually confirm pending orders via the press of a button on the orders overview, or via the customer detail page. By manually confirming a pending order, the order will be marked as confirmed so that any logistics and shipment processes are triggered.
Perfect for if you want people to sign up and pay for their subscription and you are shipping their products days or weeks later.
We've added a beta feature that allows you to specify a separate billing address from the primary shipping address for your customers. Get in touch to enable this feature for your project.
We're excited to announce that you can now use Klaviyo with Firmhouse! 🎉
Klaviyo is a service that helps you communicate with your customer. Send simple transactional emails or set up advanced communication workflows that help you stay in touch with your customer during their entire lifecycle.
When you enable the Klaviyo app in your Firmhouse project, all customer communication will run through your Klaviyo account. That means that instead of sending emails from Firmhouse, we will send events to your Klaviyo account. That way, you can have Klaviyo handle all relevant customer communication that's part of the customer lifecycle in Firmhouse.
And the cool thing is that just like configuring email templates in Firmhouse, you can also configure the event name and payload that we send to Klaviyo. This way, you can use any piece of dynamic information available in Firmhouse and send it along with your Klaviyo event.
Enabling and configuring the app might need some instructions. So don't hesitate to get in touch with us!
You can now add the TaxJar app integration to your Firmhouse project and hook up your own TaxJar account for dynamic tax determination.
We already had TaxJar power our Dynamic Tax Rate feature under the hood. Our Dynamic Tax Rate feature allows you to determine VAT and sales tax based on origin and destination addresses. Determining tax on the origin and destination addresses is necessary for US sales tax determination or EU e-commerce tax determination.
Some of our merchants had advanced Nexus setups in their TaxJar accounts. Unfortunately, our previous TaxJar integration didn't allow using those. So now that you can use our own TaxJar account, we enable any merchants to have proper VAT determination according to their configuration.
We've been re-thinking and redesigning the price breakdown on Firmhouse Checkout. Previously there was sometimes confusion about what amount customers would pay at Checkout and what amount would make up their subscription payments. With our redesigned Firmhouse Checkout price breakdown, we hope to tackle these problems.
We are still testing and collecting feedback on our new Checkout. We are getting very positive feedback from merchants already onboarded. If you would also like to start using our new Checkout already: please get in touch!
We now handle Shopify shipping methods much better. The most significant improvement is passing the correct shipping method back to Shopify when creating an order. The correct shipping method on the Shopify order ensures that any logistics, fulfillment, or label writing apps will work.
General improvements:
For developers:
It's been a busy two weeks! We're working on numerous improvements across our platform. Some are a bit bigger and are still in progress. But, some are already good to share. So here we go:
You can now edit the quantity of active products on a subscription. Changing a product's quantity was already possible by your customer in their self-service center, but it was not possible in our portal yet.
We now push more information to Adyen. The additional information in Adyen makes cash matching processes and finding transactions for particular customers much more effortless.
Information about your customer will now show up on Adyen transactions. In addition, we now also fill every transaction's merchantReference with the customer's subscription token or invoice number.
You can now make our standard Storefront SDK UI your own!
We've added the option to override our standard Storefront SDK user interface with your own custom styles. Easily update colors, spacing, padding, fonts, sizes, etc., with a new .firmhouse-storefront-custom CSS selector.
Since our previous Changelog post, we've been testing and gathering a lot of feedback on our new Shopify synchronization feature. As a result, we've given the Shopify sync a proper place in our soon-to-be-released Shopify integration app.
If you already have the preview enabled, you can access it via the new Shopify app via Apps > Shopify > Configure > Product sync.
And we're happy to release a bunch of nice improvements today:
You can now customize how discounts will show up on customer invoices. So instead of just having our standard "Discount 10%" line, you can give discounts your own description, like "First welcome discount for 10%". This is an optional field, so we will revert to "Discount 10%" or local language equivalent if you don't set it.
We also let you edit the internal name and invoice description for currently active discounts. Previously you had to first deactivate a discount before you could edit it.
We're happy to share that we've been working on a much better way to sync your Shopify product catalog to Firmhouse. We now offer a self-service Shopify import option that you can trigger any time you want. The import will look at certain tags and metafields on your Shopify products and variants to decide how it creates a product in Firmhouse.
Previously you had to request an import from our team manually. Then, based on your business model, we would correct prices, contract terms, and shipment schedules for you. Of course, we were happy to do so any time! But it will save all of us a lot of time and waiting now that you can run your own Shopify synchronization.
There are several cases we now support with some settings and tags:
We're still working on validating if we cover all cases. And we're still writing documentation. So if you'd like to get on board on the new Shopify import feature: let us know!
We've received feedback that some subscribers have difficulty logging in to the Self Service Center. For example, subscribers were unaware that they'd receive an email with a valid link for only 30 minutes. Or, some customers would bookmark the expired link expecting to log in days or weeks later. Other customers were not aware that they signed up with a different email address.
Hopefully, with several user interface and copy tweaks, it becomes clearer how people can log in to the Self Service Center to manage their subscription.
General improvements:
For developers:
We've introduced some major improvements to our Storefront JavaScript SDK and Shopify integration.
One of the major updates is that we're now smart in choosing the most appropriate Checkout flow depending on the type of products your buyer has added to their cart.
When your buyer only as one-time purchase products in their cart, we direct the buyer to Shopify Checkout. When there's a hybrid or subscription-only cart the buyer will subscribe via Firmhouse Checkout.
In addition there are a few more updates that make the lives easier to implement and create a custom experience with our Storefront SDK:
Klaviyo: We're almost ready to bring our Klaviyo integration out of private testing phase. Hopefully by next week you'll be able to add the Klaviyo app to your project so that you can send all transactional subscriber-facing emails from Klaviyo.