Changelog

Product swap now generally available in Self Service Center

Product swap is now generally available for all order-based projects. Your customers can swap products in their subscription directly from the Self Service Center — choosing between different variants in the same product group or from your full catalog, depending on your configuration.

To get started, head to Settings > Self Service Center and check "Allow customers to swap products". Once enabled, customers will see a swap option next to their products, and the price automatically updates to reflect their new selection.

This gives your subscribers more flexibility to adjust their subscription to their needs, without requiring any support intervention.

You can now choose how cancellations behave on a per-plan basis in Firmhouse.

Until now, subscription cancellations followed a single default flow for all plans. With this update, you can configure cancellation behavior at the plan level so it matches your business model and customer expectations more precisely.

We’ve introduced ‘Shopify Admin Webhooks’ to keep Shopify customer data automatically in sync with subscription status in Firmhouse.

With this feature, Firmhouse manages subscription state changes, while Shopify is updated automatically in real time.

We’re rolling out a brand new way for your customers to manage the products in their subscription. It makes it easy for your customers to change which products they receive and of course how many. We’ve designed the experience to both help your customer, and you keep you compliant to regulations on subscriptions.

You can now edit the usage and limits of an already applied discount in your Firmhouse portal.

Until now, discount limits were fixed at the moment they were applied. With this update, you can adjust how many times a discount can still be used, or increase its maximum usage or amount, even after it’s already active on a subscription.

We've just added a new Order Count cohort analysis to the Metrics dashboard. This new cohort analysis shows you how each monthly cohort of new subscriptions performs in relation to how many orders they have received from you.

Added Google Pay support for Adyen. You can now enable Google Pay in your Firmhouse integration with Adyen so that customers can pay for their subscriptions and one off invoices through Google Pay. Set up your Google Pay developer credentials and enable Google Pay as payment method in the Payment Provider settings and you're good to go!

We’ve added gifting and prepaid subscriptions to Shopify Checkout, making it easy to sell multi-delivery gifts and upfront subscription plans that work seamlessly with iDEAL, Bancontact, Trustly and SEPA. SEPA Bank Transfer is now supported as a subscription payment method through Mollie. You can view and apply discounts on native Shopify Subscriptions from the Firmhouse Portal, and there’s a new “Default to subscription” toggle in the theme block. Plus a range of improvements.

We’re shipping three major updates this week — all designed to make subscriptions smoother for your customers and simpler to manage for you.

Minimum commitment available for all project types

We’re excited to introduce minimum commitments for order-based project types. This update allows you to capture longer-term commitments from customers, similar to rental subscriptions, while still  providing full flexibility in delivery timing of committed orders for your customers.

Minimum ordering commitments help you immediately reduce churn after the first order, avoid subscription order discount abuse, and strengthen customer retention. 

This feature is linked to a certain plan in your Firmhouse project. You can find your plans under the Plans tab on your portal. Basically, a plan sets the agreement terms with your customer, including how often they get their products and any discounts for that plan.

If you want to give your customers choices like how often they get shipments, you have to make a separate plan for each choice.

We're introducing a new way to understand and address subscription cancellations. This feature helps merchants reduce churn and understand its root causes, making it easier to take meaningful action and improve customer retention.

B2B Pay-on-Account order limits on Shopify Checkout

Merchants now have the ability to establish a cap on the amount that can be paid “on account” by customers. This functionality solves the problem of customers making Pay-on-Account orders that surpass their credit limits. By setting order limits, merchants can now prevent payments that go over the specified limit from being processed at the Shopify Checkout.

What's new:

• Implement caps on amounts for "on account" customer payments

• Avoid transactions that go beyond the SEPA direct debit limits

• Set up universal limits or tailor them to individual customers

These options let sellers offer a great experience to their customers and get paid quicker without more risk.

Local European payment methods (iDEAL, Bancontact, SEPA) now available via Adyen

Great news for merchants using both Shopify and Adyen! You can now launch subscriptions with Firmhouse while offering local European payment methods including iDEAL, Bancontact, and SEPA Direct Debit.

This integration provides a unified experience: native Shopify checkout, flexible subscription management through Firmhouse, and expanded payment options for your European customers, all without changing your core payment stack

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When a discount is active for a subscription, your customers see the discounted price in the subscription overview and next order preview when managing their subscriptions on their Firmhouse My account. As soon as the discount ends, the non-discounted price will be shown. This is available in all Firmhouse projects, but it does not apply to custom prices or discounts created for a specific plan.

You and your B2B customers can now enjoy a smoother, more modern way of doing business with our new Pay on Account option for Shopify.

In the past, customers needed to have their card or iDEAL payment ready at checkout for placing their orders. Typically, not everyone in your customer's organization has immediate access to a card or bank account.

For those customers who already have a pay on account solution, tracking open invoices outside of Shopify and managing payment follow-ups are time-consuming tasks.

For e-commerce businesses, cash flow is everything. But why wait for monthly payments when you can get paid upfront?

That’s why we are excited to share Prepaid Subscriptions with you.

With this update, you can:

• Secure upfront revenue while customers enjoy savings.

• Improve cash flow without relying on banks or investors.

• Increase retention by locking in long-term customers.

Your customers already love your products. Turn that commitment into your next big move.

Going on vacation? Fridge still full? Your customers need a break sometimes. Managing their subscriptions should fit their lifestyle, not the other way around. 

That’s why we’re excited to introduce Snooze and Skip orders—two new updates designed to give your customers full control over their schedules.

Hold your horses! Our Shopify native checkout is finally here. Since November, we’ve been working hard on getting our new integration ready. In that time, we’ve been onboarding new and existing merchants into our private beta.

We’ve just launched early access to our new Metrics Dashboard.

The new Metrics Dashboard shows you important business KPIs at a glance. And with Cohort analyses and Heat-maps you can see how your business performs over time.

We’re only just getting started and we’re rapidly iterating. So, please let us know if you’re looking for a metric or analysis that you want to see.

Sorting columns in overview pages

You can now sort key columns in the Customers, Orders, Invoices, and Products overviews! When you open the page, the default sort column is already selected.

How to sort: Simply hover over a column header. When the sort arrow appears you can click and sort the table on that column.

In addition to searching and filtering by status, you can now also filter customers on plans and products. Perfect for an email campaign follow-up or simply for checking how many customers are subscribed to which product.

We're thrilled to announce a new feature that makes it easier than ever for your subscribers to enhance their experience with your store! Now, customers can seamlessly add products to their existing subscriptions right from your Shopify product pages—no need to navigate away! This new option streamlines the process, making it simple and convenient for subscribers to expand their recurring orders in just a few clicks.

Use our new Headless React components to rapidly build your own custom Checkout, without having to deal with writing GraphQL API calls, field validations, price calculations, or payment step initiation. We take care of the plumbing and piping for basic Checkout features, you brand, style, and add on whatever functionality you like.

We’ve heard you loud and clear! While we still love our Magic Link, we understand it’s not always the most convenient way to access the Self Service Center.

That’s why we’re thrilled to introduce an exciting update for merchants using Shopify: your customers can now seamlessly log into the Firmhouse SSC using their Shopify credentials. Enjoy a smoother, more integrated user experience with this streamlined login process!

Our API now allows upgrading your customers to a pre-paid plan. This currently works on Plan-based projects and we’re going to release this functionality for Recurring Order business models soon.

For instance: A customer currently pays €25 per month on their current plan. With the new flow, you can offer that customer a reduced price or €20 per month if they pay for 6 months up-front.

Over the coming weeks, we’re gradually rolling out updates to the out-of-self service features that our platform offers.

First up is a gradual visual update of our out-of-the-box hosted Self Service Center, we’re calling SSC 1.5. The 1.5 visual refresh features a more modern interface, easier access to typical functionality, and a personalized touch.

A selection of smaller updates and improvements we'd like to make sure you know about, these include:

• Automatic rate limits for the Shopify API

• Counter caches for subscriptions

• Table-views get a bit more love

• More portal/API control over the next billing date

• Quickly get to know when a subscription started.

• Improved API Response for CreateAsset mutation

• An update to the Outstanding Invoices Report

• Fixed Upcoming Order Notice bug

We’ve added Veriff as an integration for providing identity document verification when signing up to your products. This way you can let your customers verify their identity before activating their subscription and before sending out your (high value) products.

Customers can now save their payment method for future use when paying for an invoice manually via invoice payment links.

With the new checkbox shown on every invoice payment link your customers can choose if they want to use the new payment method for future payments or not.