You can now quickly and easily delete a customer’s personal data directly from the customer portal, giving you more control over your customer information.
Servitization is the process of shifting from selling products to increasingly providing services. In this blog, we explain the role of servitization in a changing economy.
Servitization is the process of shifting from selling products to increasingly providing services. In this blog, we explain the role of servitization in a changing economy.
Have you ever wondered what PaaS means? Two main acronyms stand out: Platform-as-a-Service and Product-as-a-Service. In this blog, we'll explain the difference.
With Product-as-a-Service, you can shift from traditional product ownership to a model focused on experiences, sustainability, and recurring revenue. This allows you to champion the circular economy, build stronger customer relationships, and extend the product life cycle.
Service components add value beyond core products and services. From personalized recommendations and customer support to seamless billing and payment systems and delivery options, these elements make for memorable e-commerce experiences.
At Firmhouse we've noticed that recent quarantine and the global pandemic shifted the context for new and circular business models quite a lot. Here are our thoughts on the opportunity that COVID-19 brings to speed up adoption for (Product) Subscriptions and Product-as-a-Service (PaaS) business models.
Getting started with subscriptions just takes a bit of creativity. It’s all about finding the right balance between convenience and providing additional value to your customers. Just shipping a product on a monthly basis is not gonna cut it. In this blog, we'll provide some inspiration!
This is the third and final blog of our risk-debtor management series, this part will delve deeper into the debt-collection process and the best practices in the (PaaS-)industry. As a PaaS-company do you growl or do you bite when a customer is non paying?
This is the second blog of a three-part series on risk-debtor management. In this blog, we explain how companies should be -somewhat- lenient towards non-paying customers but also stringent when they have to.
This is the first of three blog series on risk and debtor management. Risk & Debtor management are some of the most important processes that a PaaS-company should perform.This blog focuses on Acceptance Checks; the acceptance and rejections of potential clients to achieve a solid customer base.
Starting out with Product-as-a-Service or subscriptions can come with quite some considerations. From an already existing company starting with PaaS or as a start-up starting directly with this recurring business model. We like to get you on the right track with the following questions.