We're happy to share that we've been working on a much better way to sync your Shopify product catalog to Firmhouse. We now offer a self-service Shopify import option that you can trigger any time you want. The import will look at certain tags and metafields on your Shopify products and variants to decide how it creates a product in Firmhouse.
Previously you had to request an import from our team manually. Then, based on your business model, we would correct prices, contract terms, and shipment schedules for you. Of course, we were happy to do so any time! But it will save all of us a lot of time and waiting now that you can run your own Shopify synchronization.
There are several cases we now support with some settings and tags:
We're still working on validating if we cover all cases. And we're still writing documentation. So if you'd like to get on board on the new Shopify import feature: let us know!
We've received feedback that some subscribers have difficulty logging in to the Self Service Center. For example, subscribers were unaware that they'd receive an email with a valid link for only 30 minutes. Or, some customers would bookmark the expired link expecting to log in days or weeks later. Other customers were not aware that they signed up with a different email address.
Hopefully, with several user interface and copy tweaks, it becomes clearer how people can log in to the Self Service Center to manage their subscription.
Wondering what the ROI of your product subscriptions or rental business can be? Request the business case calculator to learn about the unit economics.
Looking to integrate with your existing systems and platforms? Check our Developer documentation to learn about integration options via our API.