We're excited to announce that you can now use Klaviyo with Firmhouse! 🎉
Klaviyo is a service that helps you communicate with your customer. Send simple transactional emails or set up advanced communication workflows that help you stay in touch with your customer during their entire lifecycle.
When you enable the Klaviyo app in your Firmhouse project, all customer communication will run through your Klaviyo account. That means that instead of sending emails from Firmhouse, we will send events to your Klaviyo account. That way, you can have Klaviyo handle all relevant customer communication that's part of the customer lifecycle in Firmhouse.
And the cool thing is that just like configuring email templates in Firmhouse, you can also configure the event name and payload that we send to Klaviyo. This way, you can use any piece of dynamic information available in Firmhouse and send it along with your Klaviyo event.
Enabling and configuring the app might need some instructions. So don't hesitate to get in touch with us!
You can now add the TaxJar app integration to your Firmhouse project and hook up your own TaxJar account for dynamic tax determination.
We already had TaxJar power our Dynamic Tax Rate feature under the hood. Our Dynamic Tax Rate feature allows you to determine VAT and sales tax based on origin and destination addresses. Determining tax on the origin and destination addresses is necessary for US sales tax determination or EU e-commerce tax determination.
Some of our merchants had advanced Nexus setups in their TaxJar accounts. Unfortunately, our previous TaxJar integration didn't allow using those. So now that you can use our own TaxJar account, we enable any merchants to have proper VAT determination according to their configuration.
We've been re-thinking and redesigning the price breakdown on Firmhouse Checkout. Previously there was sometimes confusion about what amount customers would pay at Checkout and what amount would make up their subscription payments. With our redesigned Firmhouse Checkout price breakdown, we hope to tackle these problems.
We are still testing and collecting feedback on our new Checkout. We are getting very positive feedback from merchants already onboarded. If you would also like to start using our new Checkout already: please get in touch!
We now handle Shopify shipping methods much better. The most significant improvement is passing the correct shipping method back to Shopify when creating an order. The correct shipping method on the Shopify order ensures that any logistics, fulfillment, or label writing apps will work.
General improvements:
For developers: