Evelien Al

User Researcher

Evelien is our user researcher. She helps us and our customers uncover real customer needs by conducting in-depth user research. Previously, she was involved in cutting-edge technology design projects spanning several countries and cultures. Evelien is passionate about everything psychology & tech related. At Firmhouse, she wants to help companies create products that solve real problems using Jobs-to-be-Done research and data analysis. Next to her work, she aims to get more women in tech by organising RailsGirls events. In her free time she likes to compose music, practise Krav Maga and hang out with friends in the pub. She received a Master’s degree in Media Technologies at Trinity College Dublin.

Blog Posts

Why subscription services are on the rise & how to make yours a success

Subscription services are popping up everywhere for all kinds of products and services and are becoming increasingly popular. This McKinsey research states...

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Using the Jobs to be Done push & pull (forces) diagram to understand your product’s potential

If there’s one concept from Jobs to be Done theory that has helped me understand customer behaviour better, it must be the Progress Forces Diagram.

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Know the Job to be Done to make products people love

Struggling to make a product that people are buying? Sure you’ve created the perfect product but it’s not selling?

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Using Jobs to be Done in a B2B context

While giving workshops on Jobs to be Done, and discussing the Milkshake example from Clayton Christensen, we’ve heard the same question...

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Using Jobs to be Done findings to pick your strategy and reach your customers

In my last post I gave three steps for kickstarting your Jobs to be Done discovery. But what can you do with Jobs to be Done once...

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To make a product work, fit it into the lives of your users

Humans are creatures of habit. We prefer to stick to the things we know, and only switch to new solutions if our current solution is really inadequate...

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Optimising Dispatch for mentors with the Progress overview

Some exciting and important updates for Dispatch are coming! Read all about it in this post.

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Kickstarting your Jobs to be Done discovery

In my last post I was talking about why knowing your customer’s Jobs to be Done is crucial for making products they’ll love.

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How to use surveys the right way for testing your new business idea

Customer development surveys tend to have a bad reputation nowadays: they’re known as costing a lot of time to create, and giving confusing answers at best.

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How Jobs to be Done help you to segment based on causality, not correlation

One of the ways in which Jobs to be Done theory has helped me a lot is by changing my focus from correlation* *to causality.

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How a subscription business can help you serve your customer’s Jobs to be Done better

The Jobs to be Done framework acknowledges that it's not just someone's goal that determines what product or service he will choose...

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“Get out of the building!” Participating in a Startup Academy weekend..

Last weekend I participated in the Startup Academy, an event organised by Leon Pals at the Progress Bar, with the aim to..

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Announcing a new Dispatch…

The last couple of weeks we’ve been busy at Firmhouse. While you might have heard less about Airstrip and GoMonthly..

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Airstrip V2.7: Payment experiments, UX improvements and more

This week we released another version of our online experiment builder: Airstrip! Here’s a quick overview of the most important features and updates....

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Airstrip V2.5: Visitor metrics, templates, and more!

You might have heard a bit about one of our tools: Airstrip. We made Airstrip to help innovators launch their online experiments quickly...

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