An Order represents an order or shipment of physical goods to the customer. Orders are used to trigger warehouse, logistics, and fulfilment processes in your business.

Use cases

Orders are generated by Firmhouse whenever physical goods need to be sent out. Typical moments when Orders are generated:

  • At the moment when a Subscription is activated so that a piece of hardware can be sent out.
  • Every month when the Subscription is set up to receive a product replenishment.
  • Manually by you when a device breaks and you want to trigger a new device to be sent to the customer.